AI Network SolutionBusiness 01 Microsoft 365 Help Desk
Help Desk 24/365
Our multilingual team in Jakarta handles Microsoft 365 inquiries and operational support24/7/365on your behalf. Covering Japanese, English and Indonesian—including the nights and weekends that are hard to staff in Japan—this service is for companies that want to outsource their internal IT help desk at a lower cost without losing quality.
Do any of these sound familiar?
PAIN POINTS
- No one to handle M365 inquiries at night or on weekends
- You outsource 24/365 domestically, but labor costs are soaring
- Few staff can handle inquiries in English
- Help-desk work piles up on IT staff, stalling their real work
APPROACH
Our solution
We build a JP/EN/ID trilingual support team in Jakarta and run a 24/365 help desk with Japan-quality operational design. The team pursues Microsoft certifications (MS-900 / MS-700 / MS-102 Expert / AZ-900), so support goes beyond first-line triage to genuine M365 expertise. Night-shift hiring is easier locally, making quality and cost compatible.
How the service works
What’s included (examples)
Start with a no-obligation chat
Tell us about your current setup and pain points, and we’ll propose the best way forward.
Even “just want to hear more” is welcome.
Onboarding (typical)
Discovery & assessment
Operational design & SLA
Trial run
Go live (24/365)
Regular review & improvement
Case study: an automotive manufacturer (global support center)
Challenges before
- They outsourced 24/365 in Japan, but soaring labor costs eroded margins
- Hard to secure night-shift staff, limiting service expansion
- Few domestic staff could work in both English and Japanese
Results after
- Built a 24/365 operation with the Jakarta team and cut labor costs by ~40%
- Stable multilingual support in English, Japanese and Indonesian
- Night-shift hiring became easy locally, greatly improving margins
Frequently asked questions
Can you really cover 24/7/365?
Yes. Our Jakarta team covers it on shifts. Night-shift staff that are hard to secure in Japan are easier to hire locally, which underpins stable operations.
Which languages do you support?
We support three languages—Japanese, English and Indonesian—including for escalations.
How are scope and pricing decided?
We quote individually based on the number of users, scope and coverage hours. Start with a free consultation to share your situation.
Can we request small or partial-hours coverage?
Yes—partial requests such as nights-and-weekends-only coverage are welcome.
How does switching from an existing help desk work?
We set a transition period to inherit your current workflows and knowledge. Because you confirm quality during a trial before going live, business impact from the switch is minimized.
What about security and information management?
In line with our information security policy, we apply organizational, human, physical and technical safeguards, and are working toward ISO/IEC 27001 certification. For details, seeInformation Security Policy.
Is the Japanese-language quality reliable?
Japanese-capable members handle support, with Japan-quality operational design and reporting. You can verify the quality directly during the trial.
Which ticketing tool do you use?
We typically work with your existing tools. If you’re adopting one, we can help with selection—just ask.
Is there a contract term or minimum period?
We design these individually based on scope and setup. We’ll propose them alongside an operating plan in a free consultation.
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Tell us about your challenge.
From Microsoft 365 Help Desk and tenant consolidation to Southeast Asia Go-to-Market and SI support—
we propose the support that best fits your situation.